Tynetec Product Returns

In accordance with our returns policy If you need to return a product please follow the below procedure:

Download the Manufacturer Authorisation Form (RMA) from link on this page or contact Internal Sales direct who will help you complete the form.

For REPAIR returns please complete section 1 & 2 in full on the RMA form.

For CREDIT returns please complete section 1 & 3 in full on the RMA form*.

Code – (a) Goods in original unmarked packaging and unopened.
Code – (b) packaging opened but not damaged, goods not used.
Code – (c) Packaging opened but not damaged, goods used but in new condition.
Code – (d) Packaging and/or goods damaged or parts missing. RMA will be rejected

* All other credit requests for items not required will only be accepted if goods are unused, in the original unmarked packaging and accompanied with original invoice. They must also be of an age less than or equal to 45 days from original order and will be subject to a minimum re-stocking charge of 10% of the invoice value or a minimum charge of £50 to cater for inspection, testing & administration.

Equipment returns in respect of third party (inc. batteries) or manufactured to order items will not be accepted by Legrand (non-refundable, non-returnable).

For ADVANCED REPLACEMENT returns please complete sections 1 & 4 in full on the RMA form.

Note: We will not accept an advanced replacement return until technical support have diagnosed the issue first. Please contact technical support prior to the form being completed (email: techsupportal.uk@legrand.co.uk). This will create a technical support case number which must be added in section 1.

Please email completed form to sales@tynetec.co.uk

Once approved Internal Sales will respond with an unique RMA number, this will be entered onto the RMA form.

Return completed form with goods.

Note: RMA number to be clearly marked on outer packaging.

Health & Safety Notice: Blood & body fluid occupational exposure in the workplace

As a duty of care to our employee’s, please be advised that we will not accept any product return that may be contaminated with blood or body fluid.

In the event of a suspect contaminated repair being returned we will refuse the product return outright.

For refurbishment of goods, DO NOT follow this process, please contact Internal Sales

Return To Manufacturer Authorisation Form (RMA)

In the unlikely event that you need to return an item to us, we hope to make the process as smooth and efficient as possible.