Providers of Assisted Living Monitoring and Response Centres, incorporating telecare, telehealth and m-Care
Jontek provide Assisted Living Alarm Monitoring and Response Centre solutions, incorporating telecare, telehealth and m-Care to over 60 organisations across the UK. We are experts in our field, focusing purely on developing, installing and supporting the most advanced monitoring systems that are available 24 hours a day, 365 days a year.
Our drive to achieve technical excellence means that we invest over 25% of our annual sales turnover back into the research and development of our systems. We are continuously developing our systems to ensure we meet the evolving needs of our clients, to safeguard their investment for the future.
Telecare Monitoring and Response Centres
Answerlink is a comprehensive Assisted Living Platform for Telecare Monitoring, and the management of Telehealth, Lone Workers and m-Care services.
Answerlink uses the very latest technology to help deliver the best possible service and is tried, tested and proven to be fully compatible with ALL of the telecare alarm equipment in use throughout the UK.
What is Telecare?
Telecare devices are designed to be integrated into an Assisted Living scenario, and have the ability to connect wirelessly to an At-Home alarm unit to allow the user to make an emergency call for help, or make the call for them when recognising their need for assistance.
More than 90% of people say they want to live independently in their own homes for as long as they possibly can. For today’s telecare users, they can be assured of total peace of mind, knowing that help is always available; 24 hours a day, 7 days a week.
Telecare Management Suite
The management of a telecare system involves numerous processes, people and products.
In order to create a telecare system that provides an efficient, professional service, your monitoring centre needs to have visibility of your whole end-to-end process.
The Telecare Management Suite can help to achieve this with features including:
The Telecare Referral
As new service users are referred to your organisation, all the necessary details are entered directly into the Answerlink system. The service user details create the secure, core information portal from which all the other processes and actions will take place. As the telecare management tools are fully integrated, the central information system will continually be updated in real time.
Integrated Assessment Tool
This feature captures all the assessment information needed. The data is input directly against the service user and includes the ability to assign dates and times of appointments and notes against each appointment. This can be linked to a calendar where all the other relevant activity can be viewed, for example previous appointments or review dates.
Integrated Installation Management
The ‘Installation Tab’ on each Service User Record is where detail of stock installation and de-installation can easily be input and accessed. It is simple to view other relevant information at this time including stock or staff availability.
Management and Maintenance of Stock
Answerlink has a fully integrated Stock Control System. The system provides powerful and flexible stock management capabilities for both local and remote operators. The stock control system is extremely flexible and allows the management of a variety of equipment including alarm units, sensors and wheel chairs. Each individual stock record includes warranty period, full stock item history and stock notes fields for battery replacement, servicing dates etc.
The system will also cater for stock with and without serial numbers. The stock system allows for batch entry and supports barcode readers. The system provides the ability to report on the type of equipment, availability and age of stock. All changes/updates made to stock are logged for auditing purposes. All information associated with stock can be queried and reported upon. For example an operator can create a report that shows the battery replacement date for stock items whose batteries need replacing within the next month. This report can then be scheduled to be run and automatically delivered to the customer’s maintenance team each month.
Staff Scheduling Module
The Staff Scheduling Module allows the monitoring centre to manage their staff in the most flexible and efficient manner, optimising resources and saving money. Using a variety of criteria, staff rosters can be created quickly and efficiently for all your support staff. These may include staff availability, shift patterns, qualifications or location for Centre Operators, Telecare Installers or Assessment officers. All diaries can be linked to service user records, to enable a fully transparent and integrated system.
Comprehensive Reporting Tools
Answerlink allows every aspect of the telecare process to be reported on, for example how many installations have taken place in the last week or the average time between referral and assessment. Bespoke reports can be set for automatic generation and delivery, which can then be saved for future reporting.
Lone Worker Monitoring
Jontek’s Lone Worker Monitoring is a software package used to monitor the activities and safety of employees and contractors working in the field.
Lone worker can be used to monitor your in-house staff visiting a service user to carry out an assessment or an installation of telecare equipment. It may also be used to monitor staff from another department within your organisation who you provide the Lone Worker Monitoring Service. Regardless of who is being monitored, Lone Worker is an effective way of ensuring all work is safely delivered as planned.
The main purpose of Lone Worker Monitoring is to provide a safety mechanism for those working out in the community. It provides the reassurance that if any member of your staff encounters a problem during the course of their duties, help is at hand.
How does it work?
The Answerlink monitoring and response centre maintains Lone Worker records which detail all essential staff information including name, description, contact numbers etc.
• When the Lone Worker arrives at their planned destination, they log into the centre using their work mobile phone, by calling a predefined log-in number
• The system will auto-answer and automatically identify the Lone Worker from their mobile number
• An automated voice menu then asks the Lone Worker to key in via the telephone keypad the duration of the visit
• It then asks the Lone Worker to leave a voice message with details of the purpose of the visit, the address being visited and any other relevant information
• The visit is automatically recorded against the Lone Workers activity schedule
• At the end of the visit, the Lone Worker calls the dedicated log out number which logs the visit as complete
• If the Lone Worker does not log out as planned (within agreed tolerances), an alert will be automatically raised at the Answerlink monitoring centre
• The staff at the monitoring centre can play back the message left by the Lone Worker and decide upon the most appropriate action to follow up and verify their safety
The system has a fail-safe mechanism so that if a worker forgets to log in or log out of a visit, the operator is prompted and can then verify their status.
Lone Worker Panic Line
If a potentially serious situation arises, the Lone Worker can press the panic button on their mobile phone to call the dedicated Lone Worker Panic Line at the centre, this is then automatically highlighted on the alarms calls waiting screen.
Once the call has been accepted by the centre operator, the Lone Worker record is displayed with details of the Lone Worker, including their current visit. The operator is then able to talk to the Lone Worker to ascertain the situation and respond accordingly.
There is also the option of using GPS locating technology which allows the exact location of the Lone Worker to be found via a 3rd party mapping application e.g. Google Maps.
m-Care is the provision of assistance, support and advice to clients in their own homes AND out in the community as they go about their normal daily lives.
Anyone who uses a mobile phone can use m-Care by simply pressing a speed dial number on their mobile handset to contact their 24/7 response centre. The call will be presented to the centre operators in a similar manner to a typical telecare call, showing clearly that the call is from a mobile phone, and allowing a normal two way conversation to take place.
The service has the potential to allow GPs to prescribe more ‘early intervention’ services, engaging the patient much earlier in their care plan. With some GPs now being involved in the commissioning of services, it may be very attractive to them to prescribe a 24/7, cost effective monitoring and reassurance service.
The Telecare Services Association (TSA) have produced an m-Care good practice guide which may be of use if you plan to introduce m-Care services, please see the download section for more information.
The Automated Reassurance and Reminder Service aims to increase levels of independence and confidence to all service users.
The reassurance service checks if a service user is feeling well and allows for support to be called if required. The reminder service can be used to support those service users who need to take regular medication.
At set times during the day an automated message will be sent to the user’s mobile telephone or landline which will then ask for a response. This message can be an automated voice message, a personalised voice message or an SMS text message. A positive response from the service user would be to press a key on their telephone key pad and this would then indicate the service user is OK. If the response from the automated reassurance/reminder call is negative, a series of calls/text attempts can be made to the service user.
The Automated Reassurance and Reminder service provides many benefits including:
Bespoke time slots between follow up calls for each automated message
An alert for help on the Calls Waiting screen if the prescribed maximum number of call attempts is reached
Automatic alerts which may be sent by email or text message to a single contact, or a series of contacts
Alert which can can be presented on the Calls Waiting screen of the Monitoring centre, which is dealt with by an operator following an agreed response protocol - this is particularly important for those more vulnerable clients who need to know that a call for help will be managed personally and professionally from a central call centre
Answerlink facilitates the provision of inter-operable Assisted Living Solutions that can share data and provide intelligent escalation pathways.
Answerlink integrates with a wide variety of 3rd party solutions and allows the centre to manage alerts, escalating them to your partner organisation’s medical professionals.
What is Telehealth?
It is the use of telecommunications technology to electronically share data which is related to a patients healthcare. This data is most often shared between a patient and their healthcare professionals, which allows the remote monitoring of long term health conditions. The ability to share this data, and provide long-distance care, creates an intelligent escalation pathway.
Wherever and whenever you need to log on to your Answerlink system, you can.
The new remote calls handling feature from Jontek allows staff to handle calls anytime anywhere, within an organisation, or even from home.
How it works
By simply clicking on the Answerlink icon on your desk top, a remote connection to your Answerlink system can be opened, which allows staff to log in via your secure corporate network.
After logging in as normal, you enter your landline number, or any other number which you will be call handling from. You are able to enter a variety of telephone numbers including a desk phone and extension, a home telephone number or a mobile telephone number.
Answerlink will display a 4 digit security code on the screen. It will then call your specified telephone number and ask that the code is entered into the telephone keypad to verify the correct telephone number has been connected.
Once this has been done, you are presented with the Answerlink Calls Handling Screen and you are then able to take calls and manage data as normal. All calls are voice recorded as normal and a full audit trail is provided, including details of all calls handled and any follow up actions required.
As the application runs in a browser, it is not necessary to be loaded onto your desktop or laptop.
Who is it for?
• Members of staff who handle calls, who need to work remotely
• Additional call handlers who need temporary access, perhaps from a different location of work due to an unplanned peak in demand
• Additional call handlers who need to access Answerlink from home, perhaps to cover a shift if another staff member goes sick in the middle of the night
• Managerial staff who work from multiple offices, yet need to be able to access the system for data interrogation or reporting purposes
• Other key stakeholders who may need to access Answerlink data to allow for joined up working and sharing of data, even when based at various locations
This solution can also be used as a part of a Disaster Recovery solution.
AEGIS is the latest generation of Homecare Provider Monitoring System and has been developed in response to customer requests for a cost-effective solution that gives greater flexibility, ease of use and improved reliability.
AEGIS utilises state of the art technology to capture real time carer visit information, eliminating the need for timesheet returns and reducing administration effort. It does not require the purchase of any specialist telephone equipment and no client call charges are incurred, making it simple and cost effective to implement and operate.
Our solutions have been designed to allow integration with existing Social Services Corporate systems, Homecare Rostering systems and will also link to your corporate WAN via the intranet/internet in-line with the Government’s e-Gif Policy.
AEGIS Care Provider monitoring can be provided as a stand-alone package with web based reporting to monitor and report on the internal/external provision of care. We can also offer our Homecare Provider Monitoring fully integrated with Answerlink or integrated with your existing scheduling system.
The Jontek 3G Homecare Staff Scheduling system has been developed in response to customer requests for a cost-effective solution that gives greater flexibility, ease of use and improved reliability.
The system has a powerful and user friendly reporting facility which provides the vast array of reports necessary to run a high quality and efficient homecare service in an ever more demanding climate. HomeCare Staff Scheduling 3G helps care providers meet the increasing demands of Government for accountability and provide extensive statistical and financial information on the range of homecare services they provide.
Our software solutions not only meets today's needs but will also continue to evolve in line with client’s growth in services, thus ensuring that we meet your needs for the future. We are able to offer our homecare scheduling and monitoring systems fully integrated with Answerlink, stand-alone or integrated with your existing systems.