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Before returning any goods to Tynetec you must first download a copy of our
Return to Manufacturer Authorization (RMA) Form.
Click Here for a PDF copy of the RMA Form - this can be printed and Faxed.
Click Here for an Excel copy of the RMA Form - this can be edited and E-mailed.
Complete the RMA Form with details of the item(s) being returned and Fax or E-mail a copy to our Customer Support Department ...
Fax: 01670 362807 or E-mail: sales@tynetec.co.uk
On receipt of the RMA Form our Customer Support Department will check the details and contact you by return with an RMA Number. This number must be quoted on all documentation and must be written on the outer carton of the goods being returned. Any goods received without an RMA number will be returned to you without any action being taken, you may also be charged a handling fee.
This procedure ensures our Repairs Department have advance warning of returns and it facilitates greater accuracy with regard to reported faults and/or appropriate action required.
Should you require further information please do not hesitate to contact a member of our Customer Support Department.
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